Medina Cafe & Grill Sheesha Lounge
Reviews of Medina Cafe & Grill Sheesha Lounge
from GoogleBeen coming here for 8 years, once or twice a year, when I travel for work. I like the location - right in downtown with decent parking options on the road. The food is good and I like the chill vibe of the place. Lots of Sheeha options and they offer custom flavor mixing if you want something particular.
⭐⭐⭐⭐⭐ (5 out of 5) I had a great experience at Medina Cafe and Grill. I went there with my friends and we had an amazing time. I tried the shisha, and it was really amazing—one of the best I’ve had. The employees are very friendly, polite, and welcoming, and the customer service was fast and excellent. We also ordered some food, and everything was absolutely delicious. The ambience and overall atmosphere are top-notch, making it a perfect place to relax and enjoy time with friends. Highly recommended!!
0 stars if I could. Ordered 3 diet cokes, 2 milkshakes, chicken strips, 2 shishas and it came to $131. The “drinks” are mandatory to sit at the table just to hangout with your friends. Diet cokes were $5 each and they didn’t even come around to offer refills. There was auto gratuity but I’m confused as I don’t know what service we received? The server took forever to even get to our table at the start, and the order took forever after. No one came to check on us or ask if everything was good or if we wanted refills on drinks. They just took advantage of the fact that we had to pay gratuity regardless so they didn’t give us service. Also only two people got shishas at the table, and none of us expressed that we wanted to share? They brought 6 of these plastic tips and charged us for it even though we did not need it. Awful. Don’t go here. Just a greedy business.
Had an amazing experience! Raman and Akshay provided outstanding customer service from the moment we arrived. They were welcoming, attentive, and made sure we had everything we needed throughout our visit. The food was delicious, the shisha was smooth and well-prepared, and the atmosphere was fantastic. Their hospitality really made the evening enjoyable. Highly recommend this place, and a big thanks to Raman and Akshay for making our visit so memorable!
Medina Cafe is hands-down one of my favorite spots! The shisha is absolutely the best smooth, flavorful, and perfect for relaxing with friends. Their Somali tea is incredible, rich and comforting, and the food is consistently delicious, full of authentic flavor. What really makes the experience special are Abdul and Faheed, they are incredibly friendly and welcoming, making you feel right at home every time you visit. Great vibes, amazing taste, and top-notch hospitality. Highly recommend!
Stuck is at the bathroom at an empty place. Chair was right in the hallway of the bathroom. When asked to move we were told it will fill up. Servers never came to ask if we needed anything. Won't come back.
1 star for the biryani! Loved it! Anyways. I’ve never felt more robbed before lmao,, none of the fees were mentioned to us beforehand or at any point during our time there. I was confused as to why a biryani and a diet coke came up to $45++ and I don’t mind paying double or triple the amount had the fees been mentioned to us before. The server was unable to provide a bill or reprint my receipt and when asked about the price, we were told that we were being charged for the disposable mouthpieces and a table fee(??) or something along those lines. And the server also did not mention that an 18% gratuity was already added before I tipped 20%. I’m not saying that the fees aren’t fair but we would’ve loved to know beforehand. And if the service was great I would’ve tipped on top of the auto gratuity anyway, but the $6 diet coke took 20 minutes to get to us so…🙏🏼
Atmosphere was great but a tip to the wait staff - maybe next time don’t talk about your customers in Hindi to your colleagues. It might just happen that we understand and speak your language! We spent over $200 at this establishment but since you wanted us to leave so bad, we’ll just find another shisha lounge for next time. Win win!
Don’t come here if you expect good customer service. The staff is unwelcoming and the rules seem to keep changing every time we visit. The first time we came, we were told we had to leave because we didn’t order shisha, which was never communicated to us beforehand.We decided to give the place another chance because we enjoy shisha. On another visit, we actually ordered shisha and drinks, but they suddenly enforced a rule saying every single person at the table had to order a drink. This had never been mentioned before, even on previous visits when we had ordered food and drinks. The inconsistency is frustrating and unprofessional.The food also isn’t great, and they’re often out of basic items like fries. Overall, the experience has been disappointing multiple times. They really need to do better. We won’t be coming back
About Medina Cafe & Grill Sheesha Lounge
Meat at this downtown cafe, grill and shisha lounge at 1004 1 Street SW is halal, so ask staff before you order.
The menu is Middle Eastern, with dishes such as chicken biryani, served in a modern, open-plan room. No alcohol is served. The shisha is the main draw for many guests, and the Somali tea and the food are the other things people come back for. Diners praise the shisha as smooth and flavourful, and say it is one of the best they have had. The Somali tea is rich and comforting.
Before you sit down
Ask what is included before you order, so you know what to expect on the bill, including any gratuity, mouthpiece or table charge.
The room
It is a good place to sit with friends over shisha, and the ambience and overall atmosphere are top-notch. Staff are friendly, polite and welcoming, and diners say the service is fast. The food is consistently delicious, full of authentic flavour.
| Saturday | 4 p.m.–3 a.m. |
|---|---|
| Sunday | 4 p.m.–2 a.m. |
| Monday | 4 p.m.–1:30 a.m. |
| Tuesday | 4 p.m.–2 a.m. |
| Wednesday | 4 p.m.–2 a.m. |
| Thursday | 4 p.m.–2 a.m. |
| Friday | 4 p.m.–3 a.m. |