Shawarma Palace- 17 AVE SE
Reviews of Shawarma Palace- 17 AVE SE
from GoogleUPDATE / FULL REVIEW: I initially had a poor late-night experience here, but management handled the situation exceptionally well. After I reached out, Karim from management gave me a call, had a very candid conversation with me, and took full accountability. He even reviewed the camera footage to use as a training example for staff across their locations. He invited me back to make things right. When I walked in today, the energy in the building was night-and-day compared to my first visit. The whole team was warm and welcoming right off the bat (before they even knew who I was!). I met Shoaib, who was extremely friendly, apologetic, and made sure I was looked after. I got the beef donair wrap with garlic sauce and all the toppings, and it was incredible! Everyone can have an off night, but how management steps up to address feedback and treat their customers speaks volumes. Great leadership, fantastic customer service, and amazing food. Gladly updating this to 5 stars! (Context: My initial 1-star review was due to being ignored by counter staff during a late-night visit around midnight. Management reached out immediately and completely resolved the issue.)
I ordered delivery from the Shawarma Palace 17 Ave SE location and the quality has noticeably dropped. Uber Eats removed the special instructions box, so I couldn't remind them to add the extra sauces I paid for. Even with "All Sauces" selected and paying extra for garlic and sweet sauce, the platter still arrived with very skimpy sauce. Delivery food needs enough sauce to stay moist during transit, and this one came dry even after mixing. The meat is still good, but the sauce portioning has gone downhill. With the recent price increases, I expected the same quality as before. Hoping they improve consistency for delivery orders.
★☆☆☆☆ Very disappointing experience at this location. The shawarma was packed carelessly, the wrap was left open, the filling was falling out, and the sauce leaked everywhere before I could even eat it. When I politely asked about the poor packaging, instead of apologizing or fixing it, both the employee and the manager became argumentative and defensive. Basic food packaging and respectful customer service shouldn’t be too much to expect. I’ve attached photos so others can see the condition for themselves. I won’t be returning to this location.
First of all, the staff were very friendly. They immediately greeted us once you enter. I forgot to get his name, but one guy with braces was very friendly. We got 3 orders of Shawarma platter and the serving was so large compared to what we normally get in Osmows.
Ordered #3 Lamb & Beef The Good: Pita is good, not too chewy & salty, nicely seasoned meats, good fat & lean raito, juicy, not dry & portion balanced with vegs, lots of napkins, nice foil and triple bag, ya will definitely gonna need. The Bad: I would skip the pickled veg and stick with the fresh veg man, they tasted and looks bad, its like been washed and rebrined ultra salty bad, it will give you cancer bad 😞😞😞 ***WARNING VIEWER DISCRETION IS ADVISED***
Well worth the price! A platter ($20) can feed 2 adults (if not 3), a wrap ($10-$15) can easily also feed 2 adults. It was friendly service, fresh, quick and delicious! 🤤
I tried Shawarma Palace on 17th Ave for the first time and it was fantastic! The portions were generous, and everything was packed with great flavor. The donair wrap was perfectly seasoned, and every bite tasted fresh and delicious.
About Shawarma Palace- 17 AVE SE
On International Avenue at 3912 17 Avenue SE, Shawarma Palace is a halal shawarma and donair shop. It has been in Calgary since 2009.
What to order
Portions are large: one platter feeds two people, and visitors say a platter can stretch to three. The beef donair wrap with garlic sauce is the one to order, and wraps and platters are the usual orders. One visitor found the lamb and beef shawarma nicely seasoned and juicy.
What it is like
It is a counter-service shop, and the team greets you as soon as you walk in. Staff are described as friendly. It is part of a Calgary chain with several branches. Visitors say the servings are larger than what they normally get elsewhere.
Before you go
For delivery, ask for extra sauce so it arrives just the way you like. For takeout, check that your wrap is sealed before you leave the counter. Visitors say the platter is well worth the price, and the food is fresh, quick and delicious.
| Saturday | 10 a.m.–1 a.m. |
|---|---|
| Sunday | 10 a.m.–1 a.m. |
| Monday | 10 a.m.–1 a.m. |
| Tuesday | 10 a.m.–1 a.m. |
| Wednesday | 10 a.m.–1 a.m. |
| Thursday | 10 a.m.–1 a.m. |
| Friday | 10 a.m.–1 a.m. |